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What returns and RTO cost you each month

Enter your orders a day, return and RTO rates, the return charge and your packaging and product cost. The calculator shows a month’s cost of customer returns, RTO and wrong or damaged returns, and how much of the wrong returns a claim could bring back. It starts from the median rates of OneClickOMS sellers.

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Median of OneClickOMS sellers: 15%

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Median of OneClickOMS sellers: 15%

₹

Meesho rate card: ₹157 up to 500 g, ₹175 up to 1 kg

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Your own estimate

In a month (3,000 orders shipped)

Customer returns360 returns: charge incl. GST + packaging
₹59,400
RTO450 parcels: packaging lost
₹3,600
Wrong or damaged returns18 items at product cost
₹3,240
Returns and RTO cost you
₹66,240

Claims with proof could bring back up to about ₹2,884 of the wrong-return loss, at the 89% approval rate of the median OneClickOMS seller. Meesho pays a fair value for your category, which can be less than your cost.

An estimate from the numbers you enter. Updated 7 Nov 2026.

How it works

How it is worked out

  • Customer returns: orders × return rate × (return shipping charge incl. GST + packaging).
  • RTO: orders × RTO rate × packaging; recent Meesho payment files show no RTO charge.
  • Wrong or damaged returns: returns × your wrong-return share × product cost.
  • For reference, the median OneClickOMS business on Meesho (orders 30–180 days old) sees 15% RTO and 15% customer returns.

Sources

Let OneClickOMS do this for every order

OneClickOMS scans every return, files claims with proof and raises tickets for the ones that go missing.

Return Claims →

Questions

Frequently asked questions

Why does a customer return cost more than an RTO?

On Meesho a customer return takes a reverse shipping charge (₹157 with GST up to 500 g), while an RTO, in recent payment files, carries no charge. See our guide on Meesho customer return vs RTO for the full rate card.

Can I get money back for wrong returns?

Yes, with proof. File a claim with an unboxing video and photos for Meesho, or photos for Flipkart, within the claim window. See our Meesho wrong return claim guide.

How does OneClickOMS cut return losses?

It scans every return, files claims with proof, raises tickets for overdue and lost returns, and shows the pincodes and buyers that return the most.

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